{"id":55964,"date":"2023-10-17T04:05:18","date_gmt":"2023-10-17T01:05:18","guid":{"rendered":"https:\/\/volocar.eu\/intrebari-frecvente\/"},"modified":"2025-09-23T17:37:32","modified_gmt":"2025-09-23T14:37:32","slug":"intrebari-frecvente","status":"publish","type":"page","link":"https:\/\/volocar.eu\/ro\/intrebari-frecvente\/","title":{"rendered":"\u00ceNTREB\u0102RI FRECVENTE"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1. Ce obliga\u021bii are clientul \u00een caz de accident?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Dac\u0103 e\u0219ti implicat \u00eentr-un accident, ai urm\u0103toarele obliga\u021bii:<\/p>\n

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    S\u0103 opre\u0219ti imediat<\/strong> vehiculul \u0219i s\u0103 te asiguri c\u0103 to\u021bi pasagerii sunt \u00een siguran\u021b\u0103;<\/p>\n<\/li>\n

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    S\u0103 anun\u021bi autorit\u0103\u021bile (112)<\/strong> dac\u0103 exist\u0103 pagube materiale, v\u0103t\u0103m\u0103ri sau dac\u0103 este necesar un proces verbal;<\/p>\n<\/li>\n

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    S\u0103 informezi Volocar<\/strong> imediat prin telefon sau WhatsApp, inclusiv cu poze\/video de la fa\u021ba locului;<\/p>\n<\/li>\n

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    S\u0103 soliciti aviz dereparatie de la politie<\/strong> dac\u0103 este cazul;<\/p>\n<\/li>\n

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    S\u0103 nu p\u0103r\u0103se\u0219ti locul accidentului<\/strong> p\u00e2n\u0103 nu ai acordul autorit\u0103\u021bilor sau al echipei Volocar.<\/p>\n<\/li>\n<\/ul>\n

    Dac\u0103 ai ales un plan de protec\u021bie Volocar, costurile pot fi reduse sau eliminate<\/strong>, \u00een func\u021bie de acoperirea aleas\u0103.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t2. Ce se \u00eent\u00e2mpl\u0103 dac\u0103 ma\u0219ina este abandonat\u0103 \u0219i avariat\u0103?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Abandonarea ma\u0219inii f\u0103r\u0103 anun\u021barea echipei Volocar este o \u00eenc\u0103lcare grav\u0103 a termenilor contractuali<\/strong>. \u00cen acest caz: <\/p>\n

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      Clientul este complet responsabil pentru toate daunele<\/strong> provocate;<\/p>\n<\/li>\n

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      Volocar va recupera vehiculul pe cheltuiala clientului;<\/p>\n<\/li>\n

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      Pot fi aplicate penalit\u0103\u021bi suplimentare<\/strong>, inclusiv tax\u0103 de tractare, pierdere de venit \u0219i repara\u021bii;<\/p>\n<\/li>\n

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      Contul clientului poate fi suspendat sau blocat definitiv<\/strong> pentru utiliz\u0103ri viitoare.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t3. Ce se \u00eent\u00e2mpl\u0103 dac\u0103 ma\u0219ina este furat\u0103?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      \u00cen caz de furt, clientul are urm\u0103toarele responsabilit\u0103\u021bi:<\/p>\n

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        S\u0103 depun\u0103 imediat pl\u00e2ngere la poli\u021bie<\/strong> \u0219i s\u0103 ob\u021bin\u0103 num\u0103rul dosarului penal;<\/p>\n<\/li>\n

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        S\u0103 anun\u021be Volocar \u00een aceea\u0219i zi<\/strong>, trimi\u021b\u00e2nd copia pl\u00e2ngerii \u0219i toate detaliile posibile;<\/p>\n<\/li>\n

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        S\u0103 predea cheile originale \u0219i documentele ma\u0219inii<\/strong>, dac\u0103 le are \u00een posesie.<\/p>\n<\/li>\n<\/ul>\n

        Dac\u0103 a fost l\u0103sat\u0103 ne\u00eencuiat\u0103, cu cheia \u00een\u0103untru, sau \u00een zona nesigur\u0103, clientul poate fi tras la r\u0103spundere financiar\u0103<\/strong> total\u0103 sau par\u021bial\u0103, \u00een func\u021bie de caz \u0219i de planul de protec\u021bie.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

        \n\t\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t4. Cine suport\u0103 \u00eentre\u021binerea ma\u0219inii?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        \u00centre\u021binerea regulat\u0103<\/strong> (revizii, ulei, fr\u00e2ne, ITP etc.) este responsabilitatea gazdei sau a de\u021bin\u0103torului ma\u0219inii<\/strong>, nu a clientului.<\/p>\n

        \u00cen schimb, clientul este responsabil pentru:<\/p>\n

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          Returnarea ma\u0219inii \u00een stare curat\u0103<\/strong> (sau achitarea taxei de cur\u0103\u021benie, dac\u0103 este foarte murdar\u0103);<\/p>\n<\/li>\n

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          Alimentarea cu combustibil<\/strong> conform nivelului livrat;<\/p>\n<\/li>\n

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          Daune provocate \u00een timpul utiliz\u0103rii<\/strong>, dac\u0103 nu sunt acoperite de un plan de protec\u021bie sau asigurare valabil\u0103.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          1. Ce obliga\u021bii are clientul \u00een caz de accident? Dac\u0103 e\u0219ti implicat \u00eentr-un accident, ai urm\u0103toarele obliga\u021bii: S\u0103 opre\u0219ti imediat vehiculul \u0219i s\u0103 te asiguri c\u0103 to\u021bi pasagerii sunt \u00een siguran\u021b\u0103; S\u0103 anun\u021bi autorit\u0103\u021bile (112) dac\u0103 exist\u0103 pagube materiale, v\u0103t\u0103m\u0103ri sau dac\u0103 este necesar un proces verbal; S\u0103 informezi Volocar imediat prin telefon sau WhatsApp,…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-55964","page","type-page","status-publish","hentry"],"yoast_head":"\n\u00ceNTREB\u0102RI FRECVENTE - Volocar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/volocar.eu\/ro\/intrebari-frecvente\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00ceNTREB\u0102RI FRECVENTE - Volocar\" \/>\n<meta property=\"og:description\" content=\"1. 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